Last Updated: March 2026
Privacy Policy
Welcome to the Oaceus Insurance Services, LLC (“Oaceus”) website (www.oaceus.com) and portal (https://portal.oaceus.com) (collectively, the “Website”). This written policy (the “Privacy Policy”) is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide via this Website and certain related services. Please be sure to read this entire Privacy Policy before using, or submitting information, to this Website.
Your Consent
This Privacy Policy sets forth the Website’s current policies and practices with respect to nonpublic personal information of the users of the Website. By using this Website, you agree with the terms of this Privacy Policy. Whenever you submit information via this Website, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.
At Oaceus, we put the needs of our customers first. The information gathered from you on our website includes personal information such as your name, address, phone number(s), and email address is stored in our in-house database and is used to contact you in response to your inquiries.
See our Notice of HIPAA Privacy Practices section below if you subscribe to our services.
Information We Collect
Our Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, Oaceus has collected the following categories of personal information from its consumers within the last twelve (12) months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, SSN, driver’s license number, passport number, or other similar identifiers. | Yes |
| B. California Customer Records | Name, signature, SSN, physical characteristics, address, telephone number, insurance policy number, education, employment, bank account number, credit card number, medical information, or health insurance information. | Yes |
| C. Protected Classifications | Age, race, color, ancestry, national origin, citizenship, religion, marital status, medical condition, disability, sex, sexual orientation, veteran or military status, genetic information. | Yes |
| D. Commercial Information | Records of products or services purchased, obtained, or considered, or other purchasing histories or tendencies. | Yes |
| E. Biometric Information | Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifying information. | Yes |
| F. Internet Activity | Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. | Yes |
| G. Geolocation Data | Physical location or movements. | Yes |
| H. Sensory Data | Audio, electronic, visual, thermal, olfactory, or similar information. | Yes |
| I. Professional Information | Current or past job history or performance evaluations. | No |
| J. Education Information | Education records directly related to a student maintained by an educational institution. | No |
| K. Inferences | Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | No |
Use of Personal Information
We may use, or disclose the personal information we collect for one or more of the following business purposes:
- To fulfill or meet the reason you provided the information.
- If you seek to be connected with a physician/healthcare provider.
- To provide, support, personalize, and develop our Website, products, and services.
- To create, maintain, customize, and secure your account with us.
- To process your requests, purchases, transactions, and payments and prevent transactional fraud.
- To provide you with support and to respond to your inquiries.
- To personalize your Website experience and to deliver content and product and service offerings relevant to your interests.
- To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
- For testing, research, analysis, and product development.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Oaceus’s assets.
Sharing Personal Information
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell, rent, trade, or otherwise share your personal information with third parties without first providing you notice and choice.
We may provide your personal information to healthcare/clinical providers introduced to you for the purposes of performing the services for which you contract through our company.
We may provide your personal information to agents or service providers acting on our behalf for limited purposes.
Sales of Personal Information
Oaceus does not sell personal information. In the preceding twelve (12) months, Oaceus has not sold personal information.
Your Rights and Choices
Subject to applicable law, you have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the information blocked or deleted, as appropriate. You may request to review, change or delete your personal information by sending an email to info@oaceus.com or by visiting our Data Request page.
Access to Specific Information and Data Portability Rights
You have the right to request that Oaceus disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- The specific pieces of personal information we collected about you (also called a data portability request).
Deletion Request Rights
You have the right to request that Oaceus delete any of your personal information that we collected from you and retained, subject to certain exceptions.
We may deny your deletion request if retaining the information is necessary to complete the transaction for which we collected the personal information, detect security incidents, debug products, exercise free speech, comply with the California Electronic Communications Privacy Act, engage in public or peer-reviewed research, enable solely internal uses reasonably aligned with consumer expectations, comply with a legal obligation, or make other internal and lawful uses of that information.
Right to Correct, Limit Use and Disclosure
You have the right to request that Oaceus corrects inaccurate personal information.
You have the right to request that Oaceus limits the use and disclosure of sensitive personal information.
Exercising Your Rights
To exercise the access, data portability, deletion, correction, and limit use and disclosure rights described above, please submit a verifiable consumer request to us by either:
- Completing our Data Request Form.
- Calling us at 866-662-4155.
- Writing us at 5701 Lonetree Blvd, Suite 210, Rocklin, CA 95765.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
Security
We care about protecting the security of your personal information, and we have implemented security procedures to protect the personal information that you provide to us. However, no method of transmitting or storing electronic data is ever completely secure. Some of the measures we take include:
- Limiting access to personal information to those employees who are critical to communicating with you.
- Implementing appropriate physical, electronic and procedural safeguards to guard against unauthorized access or use.
- Requiring appropriate consents and protections from our business partners before we share any personally identifiable information.
Passive Information Collection
As you navigate through a website, certain information can be passively collected using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, and navigational data collection.
A “cookie” is a bit of information that a website sends to your web browser that helps the site remember information about you and your preferences. “Session cookies” are temporary bits of information that are erased once you exit your web browser. “Persistent cookies” are more permanent bits of information placed on the hard drive of your computer. This Website uses both session and persistent cookies.
Protecting Children’s Privacy Online
The Website is not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide Personal Information through the Website. We do not knowingly collect information from children under 18 without parental consent. If you believe that we have received information from a child, please contact us and we will take all reasonable efforts to remove the information.
Notice of HIPAA Privacy Practices
This notice describes how medical information about you may be used, and disclosed, and how you can get access to this information. Please review it carefully.
The Health Insurance Portability & Accountability Act of 1996 (HIPAA) is a federal program requiring that all medical records and other individually identifiable health information used, or disclosed, by us in any form, whether electronically, on paper, or orally, are kept properly confidential. This Act gives you, the Patient, significant new rights to understand and control how your health information is used.
We may use and disclose your medical records for each of the following purposes: treatment, payment, and health care operations:
- Treatment means providing, coordinating, or managing health care and related services by one or more health care providers.
- Payment means such activities as obtaining payment or reimbursement for services, billing or collection activities and utilization review.
- Health Care Operations include managing your Electronic Medical Record to facilitate diagnostic medical consultations, conducting quality assessment review, auditing functions, cost-containment analysis, and customer service.
You have the following rights with respect to your protected health information:
- The right to ask for restrictions on the ways we use and disclose your health information for treatment, payment, and healthcare operations.
- The right to request communications by alternative means or at alternative locations.
- The right to inspect and copy medical, billing and other records used to make decisions about you.
- The right to ask us to correct information you believe is incorrect or incomplete.
- The right to receive a list of certain instances when we have used or disclosed your medical information.
Changes to Our Privacy Notice
Oaceus reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
Contact Information
If you have any questions or comments about this notice, the ways in which Oaceus collects and uses your information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Phone: 866-662-4155
Website: https://portal.oaceus.com
Postal Address:
Oaceus
Attn: Compliance - Privacy Officer
5701 Lonetree Blvd
Rocklin, CA 95765